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0208 123 3461

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern DOG INK LIMITED’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘DOG INK LIMITED’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 82 Elms Lane, Sudbury, Wembley, Middlesex, HA0 2NP, United Kingdom. Our company registration number is 08170609 England  and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

·        The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·       This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:

Your name

Address

Phone Number

E-mail Address

·         Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·         Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·         This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

·    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

·     Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·        From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

·        Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Shipping, Returns, Refunds and Exchanges Policy

Delivery and Fulfilment

Once you have ordered a product from us, we aim to deliver normally within 1-4 working days (95% Orders deliver next working day) from the date of acceptance. If, due to unforeseen circumstances we cannot deliver on time we will try to contact you to make an alternative arrangement. We will endeavour to complete all orders for goods or services within 28 working days*.

(* with the exception of forthcoming products- we will endeavour to complete orders within 28 days of the product availability date- as displayed on the QualityCartridge.co.uk website next to the specific goods or service.)

Method of delivery will vary dependent on the cost of goods purchased.

Delivery is FREE on everything for next 1-4 working Days, except Saturday. (95% Orders deliver normally next working day)

Standard Next Days Delivery is FREE.

Guaranteed  Next Day Delivery is £3.99 

Delivery to Ireland and Other EU Countries start from £17.99, Please contact us on +44 (0) 208 123 3461 or +44 (0) 208 904 1377 for more detail about delivery outside United Kingdom. 

We endeavour to deliver all orders, Next Day. Subject to status and stock availability.

All orders are delivered by Royal Mail/Private Courier between Monday to Friday. Delivery on Saturday will cost £20/- and it's not free.

All products with a value in excess of £50 must be signed for. Delivery will be attempted before 12.00pm (although this cannot be guaranteed). If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to QualityCartridge.co.uk. Please call the number specified on the card if you wish to re-arrange delivery, collect from your local Post Office or to re-direct the parcel to an alternative address.

Please note that due to security reasons we can not deliver products to any other address than that of the customer placing the order. At present we can only deliver on a weekday. Goods ordered from this website will only be delivered to a UK address.

If for whatever reasons we are unable to fulfil the agreement to supply you with your goods within 30 days we will offer a refund on your debit / credit card or suggest an alternative good.

Subject to any rights granted to you under applicable consumer law, we accept no liability for any failure to ship products where this results from our inability to do so or our decision on reasonable grounds not to do so, provided that we take all reasonable steps to notify you within 14 days of placing the order that the goods will not be shipped as ordered. In such cases we will immediately refund any payment made, in full. It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from such non-shipment.

Carriers

We use the following carriers to deliver our orders:

Royal Mail
DPD Courier
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class Royal Mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

 

Before returning any items you must email us the reason for returning the items; on receipt of your e-mail, we will provide you with a Goods Return Number (GRN).

This number must be clearly on the packaging of the goods you are returning, this will help ensure that your returns are processed quickly.

Faulty items must also be returned with a Goods Return Number (GRN) which can be obtained by emailing us as described above. You will also be advised about your replacement once you have informed us of the problem by email.

All returned items must be securely packaged if not being returned in its original packaging with any enclosed documentation. 

We will issue a refund/replacement once the items has been checked.

Please note:

  1. Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.
  2. For a refund, the returned product must be unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and in a condition enabling us to sell the product again;
  3. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  4. The cost of returning the item to us is your responsibility.

Where you return a product in contravention of this policy no refund will be issued and we may retain the returned product until you pay to us such additional amount as we will charge for re-delivery of the returned product.

Damage or Loss goods in Transit

Responsibility for damage to or loss of goods in transit prior to the passing of the risk in the goods will only be accepted by the seller if the buyer notifies the seller within two working days of delivery in the case of damage or within two working days from the date of receipt of invoice in the case of loss or non-delivery. Claims for shortages or damage will not be accepted after a clear receipt has been given to the seller or the seller's agent. If goods cannot be examined on delivery, delivery sheets or documents presented to the buyer should be signed 'Unexamined' and any damage or shortage discovered after examination of the goods notified in writing to the seller within two working days after delivery.

Please email at info@qualitycartridge.co.uk and tell the condition of item and we will assign you a tracking # for return of damged or faulty item.

Return Exceptions

Items can not be returned if they are opened. These include Printer Consumables.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Payment Policy
Accepted Methods of Payment

Credit Card (Visa, Master Card)
Check/Money Order

Mailing Address For Check/Money Order

QualityCartridge.co.uk


Consumables Order Line:    
By Phone: 0208 123 3461 & 0208 904 1377 (
Monday to Friday: 9:00AM to 5:00PM)
By email: sales@QualityCartridge.co.uk
By Fax: 0844 500 1573 

Faulty, Damaged, Incorrect or Late Goods
Contact Us. 
By Telephone: 0208 904 1377 (open 9am to 3pm, Monday to Friday. Call cost will charge at national rate)

By email: support@qualitycartridge.co.uk

Goods that are deemed faulty, damaged, incorrect or delivered after the agreed dates, can be returned to us and we will refund the full cost of postage and packaging to you. We require proof of payment to process refunds, therefore please ensure you keep any receipts. Contact the Web Customer Services Team to organise all returns by calling 0208 904 1377 (open 9am to 3pm, Monday to Friday. Costs are charged at national rate)

We will refund any monies you have paid to us within 30 days of receipt of your returned goods. 

Customer Service Enquiries:

Quality Cartridge offers printer ink cartridge in UK. We provide complete help and support to our customers, If you need to speak with someone regarding a placed website order then please call our Web Customer Services Team on 0208 123 3461 - Monday to Friday 9.00am-5.00pm, closed Saturday, Sundays, Christmas Day and Bank Holidays.

You can email us on:
sales@QualityCartridge.co.uk 

Alternatively you can write to us at:

Web Customer Services Team: 
QualityCartridge.co.uk 
82 Elms Lane, Sudbury, Wembley, Middlesex, HA0 2NP, United Kingdom 

If you have a query regarding any order from a QualityCartridge.co.uk, please contact us via our online feedback form or use our support forum for complete support for our laser and printer ink cartridge all over in UK

Alternatively you can write to us at:

Customer Relations: 
QualityCartrridge.co.uk
82 Elms Lane, Sudbury, Wembley, Middlesex, HA0 2NP, United Kingdom
Phone: 0208 123 3461,    Fax: 0844 500 1573

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 9am - 5pm.

Same Day Delivery Within London area

Cost of 3hrs Delivery within London area are given below, for more information, please call on 0208 123 3461.

Post Code Delivery Cost   Post Code Delivery Cost   Post Code Delivery Cost   Post Code Delivery Cost   Post Code Delivery Cost
E1 £20.00   SE1 £18.00   SW1 £17.00   W1 £15.00   N1 £18.00
E2 £20.00   SE2 £38.00   SW2 £23.00   W2 £14.00   N2 £17.00
E3 £23.00   SE3 £26.00   SW3 £15.00   W3 £11.00   N3 £15.00
E4 £28.00   SE4 £26.00   SW4 £20.00   W4 £11.00   N4 £18.00
E5 £26.00   SE5 £23.00   SW5 £15.00   W5 £11.00   N5 £18.00
E6 £29.00   SE6 £28.00   SW6 £15.00   W6 £14.00   N6 £18.00
E7 £26.00   SE7 £28.00   SW7 £15.00   W7 £11.00   N7 £17.00
E8 £23.00   SE8 £26.00   SW8 £18.00   W8 £14.00   N8 £18.00
E9 £23.00   SE9 £32.00   SW9 £20.00   W9 £14.00   N9 £26.00
E10 £26.00   SE10 £26.00   SW10 £15.00   W10 £14.00   N10 £18.00
E11 £26.00   SE11 £18.00   SW11 £17.00   W11 £14.00   N11 £19.00
E12 £28.00   SE12 £30.00   SW12 £20.00   W12 £14.00   N12 £17.00
E13 £26.00   SE13 £26.00   SW13 £15.00   W13 £11.00   N13 £20.00
E14 £26.00   SE14 £26.00   SW14 £15.00   W14 £14.00   N14 £20.00
E15 £26.00   SE15 £23.00   SW15 £15.00         N15 £20.00
E16 £28.00   SE16 £23.00   SW16 £26.00   WC1 £17.00   N16 £20.00
E17 £26.00   SE17 £20.00   SW17 £20.00   WC2 £17.00   N17 £20.00
E18 £28.00   SE18 £38.00   SW18 £22.00         N18 £23.00
      SE19 £26.00   SW19 £22.00         N19 £18.00
EC1 £19.00   SE20 £26.00   SW20 £22.00         N20 £18.00
EC2 £19.00   SE21 £23.00               N21 £20.00
EC3 £19.00   SE22 £23.00               N22 £20.00
EC4 £19.00   SE23 £26.00                  
      SE24 £23.00               NW1 £15.00
      SE25 £26.00               NW2 £11.00
      SE26 £26.00               NW3 £15.00
      SE27 £26.00               NW4 £15.00
      SE28 £38.00               NW5 £17.00
                        NW6 £14.00
                        NW7 £17.00
                        NW8 £15.00
                        NW9 £14.00
                        NW10 £11.00
                        NW11 £15.00

 

 

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